Sustainability Profile: Hyland Software

Hyland Software is a leading provider of enterprise content management software designed to help organizations capture, access, manage and secure information. The company has a strong presence in healthcare, financial services, insurance and government. Companies that manage a large amount of employee and/or customer data use Hyland’s products to reduce the time and cost associated with entering, accessing and storing that information. Customers can reduce waste, drive greater operational efficiencies, improve customer satisfaction and enhance data privacy and security with Hyland’s products and solutions. In 2020, Forrester commissioned a study that demonstrated the average Hyland customer generated a 201% ROI when transitioning to Hyland’s Digital Business Platform. More than half of Fortune 100 companies use Hyland’s products and solutions.

Managing content is at the heart of Hyland’s business and it’s more important than ever to ensure data privacy and security. Hyland’s software is designed with data security in mind from the beginning. The company takes the appropriate measures to protect personal data in its possession using firewalls, role-based restrictions and encryption technology. Hyland software also includes security tools like data masking and redaction, rules-based retention management and redundant configurations to support business continuity and disaster recovery.

Hyland is about more than software. The company is committed to doing what’s best for its customers, employees, communities and the world. In 2002, the company established The Child Enrichment Center an on-site daycare facility for its employees that has expanded into a Montessori-style preschool for the children of the employees at the company’s Westlake, OH headquarters. In 2013, Hyland started its annual day of service, where employees work together on a large revitalization project in the community. The company has now rolled out this day of service to its 30 global offices.

To help foster greater diversity and innovation in the technology industry, Hyland has an ongoing work study program for the students at St. Martin de Porres, an inner-city Cleveland High School, that provides each of the school’s 400 students weekly training on the company’s software. The company has also worked to seek out, develop and build significant vendor relationships with Small Disadvantaged Businesses, Women-Owned Small Businesses, Veteran-Owned Small Businesses, and LGBTQ-Owned Businesses. Hyland has also established a Diversity and Inclusion Executive Council to set goals and priorities within the organization around diversity and to ensure companywide progress and accountability.

Hyland’s mission to help employees, partners and customers exceed their potential has delivered results. The company has a 98% retention rate among existing customers while continuing to win new accounts. Gartner has named Hyland as a Magic Quadrant Leader for Content Services Platforms for 11 consecutive years. Hyland has been certified as a Best Place to Work since 2014 and recently recognized by the Human Rights Campaign Foundation for cultivating an inclusive culture for its LGBTQ workforce and their families. The company has also been recognized as one of the 50 Best Workplaces for Giving Back.

Hyland believes that great companies are ethical, passionate, kind and customer-focused. In 2003, when the company established its core values, sustainability and ESG weren’t the overt focus, but the principles of integrity, family, partnership, solutions and passion are still very relevant today.



By Marcus Moore

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Zeo Capital Advisors is a fundamental investment manager with a short-duration credit mutual fund, a sustainable high yield mutual fund and separately managed accounts. Marcus Moore authored this piece and is the Assistant Portfolio Manager and Senior Credit Analyst at Zeo Capital Advisors. For more information contact Zeo directly at 415-875-5604 or visit

Past performance is not indicative of future performance. This Company was not selected for performance-based reasons, and was instead selected to emphasize the types of issuers that Zeo Capital Advisors, LLC (“Zeo”) seeks to invest in based on its sustainability mandate.

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