Diebold Nixdorf has the #1 market share across all ATMs at 31% globally, which equates to around 1 million installed units. The company is also the leading provider of self-ordering kiosks globally with a 19% market share and the leading provider of installed retail checkout systems in Europe. As such, Diebold is a leader in Connected Commerce, which provides customers with an integrated experience that allows transactions to occur anytime, anywhere on any device. The company looks to enhance the banking and retail customer experience while making cost structures and business process more eﬃcient through the integration of its products, software and services. By category, Diebold’s revenue is made up of 55% services, 35% products and 10% software. By segment, banking is 70% of total revenue, split equally between the Americas and Eurasia regions, and retail accounts for the remaining 30%. About 60% of Diebold’s revenue recurs on an annual basis.
Diebold Nixdorf’s sustainability program has three main pillars: sustainable supply chain operations; environment, health and safety; and global citizenship. The company aligns its program with The 10 Principles of the United Nations Global Compact and the UN Sustainable Development Goals.
The commitment to sustainability in Diebold’s sourcing and design is evident in the company’s launch of its DN Series of innovative ATMs. The product is made from about 40% recycled materials and is 25% lighter than traditional ATMs. The design reduces CO2 emissions in both the manufacturing and transportation of terminals. DN Series ATMs also use state-of-the-art LEED technology and highly eﬃcient electrical systems that allow for up to 50% power savings. Diebold’s DN Series ATMs also include software that allows for enhanced monitoring that reduces the number of service calls resulting in lower vehicle emissions. Within the DN Series, Diebold also recently launched a new all-in-one Point-of-Sale and touch display terminal that generates significant power savings versus standard Point-of-Sale systems. Over 90% of the materials used to design this POS system can be recycled.
As a strategic partner to nearly all the world’s top 100 financial institutions, Diebold is looking to use its influence to drive greater sustainability within the financial services industry. The company has written a white paper on “Sustainable Banking: A Guide to Taking Action”, highlighting many of the actions financial institutions can take to move towards a more sustainable future. The company has made financial inclusion a key priority and is one of the founding leaders of the Consumer Choice in Payment Coalition, a group of business and consumer groups that advocates for all consumers to have the right to use cash to pay for goods and services. Diebold also recently announced a partnership with Operation Hope, which has the mission to expand economic opportunity to underserved populations in the U.S. and globally through financial education and empowerment. The Diebold Nixdorf Foundation has supported the financial education and assistance outreach to more than 400,000 underbanked and unbanked U.S. residents and helped them start relationships with a financial institution. Newsweek highlighted Diebold Nixdorf as one of America’s Most Responsible Companies.
Diebold’s greater focus on sustainability has also coincided with an improvement in the company’s operating performance. Over the last two years the company has reduced leverage, improved EBITDA margins, and generated solid free cash flow. The company’s sustainable product oﬀerings are gaining market share and driving Diebold’s leadership in Connected Commerce.
By Marcus Moore
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